Frequently Asked Question

 

Do I Need To Set Up An Account To Place An Order?
We appreciate if you do make an account with us. It helps us to maintain your personalized information. Having an account on our website, you will have following information. 1. Manage your account details, track your order status and review past purchases. 2. Save your shipping details for future purchases and a faster shopping experience. 3. Be informed about our latest stock, special online promotions and discounts.

 

How Do I Place An Order?
Orders can be placed as a registered user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options and review your order.

 

How Do I Know If Tarzz Has Received My Order?
After you place your order on the website, you will receive an email from Tarzz to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard. If you’re not a Preferred Customer, then you may email our Customer Care at info@tarzz.com.pk, With your Order ID for your required information.

 

How Can I Track My Order?
As soon as your order is placed, you will receive a confirmation email with your Order ID. This is what will help you track your order(s).

 

How Long Will It Take For My Order To Be Delivered?
All orders will be dispatched within 2-4 working days in Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care at info@tarzz.com.pk

 

What Kind Of Payment Methods Do You Accept?
We use following payment methods: 
  • Cash on Delivery (within Pakistan)
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

 

What If An Incorrect/Damaged Item Is Delivered To Me?
We take complete care to ensure that each order reaches the correct recipient. However, in any unfortunate circumstance you receive damaged product, please get in touch with our Customer Care at info@tarzz.com.pk to exchange. Exchanges/Returns are governed by our Exchange/Return Policies.

 

What is your exchange and returns policy?
If you need to exchange or return the product, you need to email us at info@tarzz.com.pk within 14 days from the date of receiving your order. Any exchange is absolutely FREE of cost. You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.

 

What If An Incomplete Order Is Delivered To Me?

Full care is taken to ensure that only complete orders are shipped out. However, in case there is any missing item(s) in the order, please get in touch with our Customer Care immediately at info@tarzz.com.pk

 

What Is The Procedure For Cancelling An Order?

Order cancellation is dependent on whether or not it has been shipped. Generally, we dispatch orders within 12 hours of order placement, therefore please send your order cancellation request to info@tarzz.com.pk within that time. If the order has been shipped, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return policies.

 

How Do I Know If An Item Is In Stock?

For queries and special requests concerning sizing and/or availability, please email our Customer Care at info@tarzz.com.pk

 

The Item I Want Is Out Of Stock. What Do I Do?

Due to high sales volumes, some products run out of stock. As our stocks are continuously updated, please keep checking the TARZZ website regularly to remain updated with our new arrivals.

 

What Are Your Delivery Charges?

Delivery is free for all online orders above Rs.2500/- in Pakistan.

 

What Are Cookies And How Do They Affect Me?

A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies on this website (small text files with information on your navigation in this site) with the main objective of improving your browsing experience.

 

I Have A Comment/Suggestion Regarding Your Product/Service.

We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions. We can be reached at info@tarzz.com.pk